ck222 Privacy Policy

This privacy policy describes our commitment and practices regarding the personal information of members and visitors of the ck222 platform (https://ck222app.cam). We believe that protecting user information is a core responsibility of any platform. Along with reading this policy, we also ask you to read our Terms and Conditions, which set out the overall conditions for using the platform.

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1 Scope of Data Collection

When you create an account, log in, or use any service on ck222, we collect certain types of information. The details of what is collected and why are clearly explained below.

1.1 Information You Provide Directly

This includes information you provide yourself:

• Full name and date of birth (for age verification — to confirm 21+)
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID or passport number (for identity verification)
• Bank account or mobile financial service details (bKash, Nagad, Rocket, Upay)
• Residential address

1.2 Automatically Collected Information

When you access the ck222 platform, the following information is automatically recorded through technical processes:

• IP address and device type
• Browser name and version
• Pages visited and time spent
• Cookie and session data
• Referral source (how you arrived at the site)

1.3 Transaction Information

Details of deposit, withdrawal, and betting activity — such as amounts, timestamps, and payment methods — are stored to ensure financial security and service quality.

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2 Purpose of Data Use

ck222 uses collected information only for the purposes listed below. User information is never sold or rented to any third party.

• Account Management: Completing the registration process, verifying identity, and maintaining account security.
• Financial Transactions: Processing deposits and withdrawals, preventing fraud, and carrying out verifications required to prevent money laundering.
• Customer Support: Providing assistance and resolving issues via 24/7 live chat and email.
• Service Improvement: Identifying platform issues, reviewing user experience, and planning new features.
• Marketing Communications: Sending promotions, bonus offers, and important updates with your consent.
• Legal Compliance: Meeting obligations required by applicable laws and regulations.

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3 Cookies and Tracking Technology

ck222 uses cookies on its website. Cookies are small text files stored in your browser that help improve the platform's functionality.

3.1 Essential Cookies

These cookies are essential for the platform's basic functions — keeping login sessions active, verifying security tokens, and remembering your preferences. Disabling them may prevent access to many features of the site.

3.2 Analytical Cookies

Analytical cookies are used to understand how much time is spent on each page and which sections are used most. This information is processed in fully aggregated form and is not used to identify any individual.

3.3 Cookie Controls

You can delete or disable cookies at any time through your browser settings. However, please note that disabling essential cookies may prevent you from properly accessing your ck222 account.

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4 Data Sharing and Disclosure

ck222 does not sell or disclose your personal information to third parties for advertising purposes. However, information may be shared in a limited way in the specific circumstances below:

4.1 Service Provider Partners

Minimum necessary information is shared with certain trusted partners who assist with payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), technical infrastructure maintenance, and fraud detection. These partners may not use this information outside of their assigned tasks.

4.2 Legal Obligations

Information may be provided in compliance with applicable law when required by a court order or a legitimate request from a government authority. In such cases, we always seek legal advice and provide only the minimum information necessary.

4.3 Business Restructuring

In the event of a transfer of business ownership or a merger, information may be transferred to the new ownership. However, the same protections under this policy will continue to apply, and users will be informed in advance.

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5 Data Security Measures

ck222 maintains multiple technical and administrative security measures to keep your information safe.

• SSL/TLS Encryption: All data exchanged between the platform and your device is transmitted through an encrypted connection.
• Password Hashing: Your password is never stored directly — it is converted using industry-standard hashing methods.
• Access Controls: Only authorised staff can access specific information needed for their assigned tasks.
• Security Audits: Regular system audits and vulnerability assessments are carried out to identify and address potential risks.
• Two-Factor Verification (OTP): Mobile OTP verification is available for sensitive actions.

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6 Data Retention Period

ck222 retains user information for as long as it is needed to provide services and as required by legal obligations. General guidelines are given below:

• Active Accounts: Necessary information is retained for as long as the account remains active.
• Closed Accounts: Financial records and identity verification documents are kept for the period required by applicable law.
• Marketing Data: Information used for marketing communications is deleted once you withdraw your consent.
• Technical Logs: System security logs are generally retained for up to 90 days.

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7 Your Rights

As a user of the ck222 platform, you have certain rights to control your own information:

7.1 Right to Access Your Data

If you make a request to us at any time, we will provide a summary of the information we hold about you. This request must be made by email.

7.2 Right to Correct Your Data

If any information in your profile is incorrect, contact customer support to have it corrected. Assistance is available in Bengali and English via 24/7 live chat or email.

7.3 Right to Opt Out of Marketing Communications

You can stop receiving promotional emails or SMS messages at any time. This preference can be changed through your account settings or by contacting customer support.

7.4 Right to Close Your Account

If you wish to close your account, submit a request to customer support. Please note that financial records will be retained for a defined period as required by legal obligations. For advice on responsible gaming, visit our Responsible Gaming section, where you will also find information on self-exclusion.

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8 Protection of Minors' Data

ck222 is a 21+ platform. We do not knowingly collect any information from anyone under the age of 21. Age is verified at the time of registration, and if a minor's account is identified, it is immediately closed and the associated information is deleted.

If you believe a minor has created an account on this platform, please notify our customer support immediately.

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9 External Links and Third Parties

The ck222 platform may occasionally reference external websites or services. The privacy policies of these third parties are entirely separate, and ck222 is not responsible for them. You are advised to review the privacy policy of any external site before visiting it.

Payment gateway services (bKash, Nagad, Rocket, Upay) operate under their own privacy policies. ck222 only shares the information necessary to complete transactions with these services.

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10 Changes to This Policy

This privacy policy may be updated from time to time due to business needs, technical changes, or legal requirements. Users will be notified of significant changes via their registered email or through a notice on the platform.

The date of the latest update to this policy will always be visible at the top of this page. Continuing to use the platform after any changes will be taken as acceptance of the revised policy. To learn more about us, visit our About Us page.

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11 Applicable Law

This privacy policy is governed by applicable laws and regulations. Any dispute arising from this policy will be resolved in a court of competent jurisdiction. However, before taking any concern to court, it is advisable to first seek a resolution directly through our customer support.